Getting to know your stormwater maintenance and inspection companies is a crucial step for a facility manager. Here’s a guide to the initial conversation:
1. Define Your Needs:
Clearly outline your stormwater maintenance requirements and expectations. This will guide your questions and help assess if the company aligns with your needs.
2. Verify Certification and Licensing:
Ensure the company holds the necessary certifications and licenses for stormwater management. Ask for documentation to confirm compliance with industry standards.
3. Experience and Track Record:
Inquire about the company’s experience in stormwater maintenance. Request details on similar projects they have handled and their success stories.
4. Employee Qualifications:
Ask about the qualifications and training of the company’s staff involved in stormwater maintenance. Knowledgeable and skilled employees contribute to effective service.
5. Maintenance Plans and Procedures:
Discuss the company’s stormwater maintenance plans and procedures. Inquire about their approach to regular inspections, cleaning schedules, and protocols for addressing issues.
6. Environmental Compliance:
Confirm the company’s commitment to environmental compliance. Inquire about their sustainable practices and adherence to local environmental regulations.
7. Emergency Response Capability:
Assess the company’s ability to respond to stormwater emergencies promptly. Inquire about their availability, response time, and procedures for handling urgent situations.
8. Technology and Tools:
Inquire about the technology and tools the company utilizes for stormwater maintenance. This includes software for reporting, monitoring equipment, and any innovative solutions.
9. Insurance Coverage:
Request proof of comprehensive liability insurance. Confirm coverage limits and ensure it includes protection against property damage and personal injury.
10. References and Case Studies:
Ask for references from previous clients and case studies of successful stormwater maintenance projects. This provides insight into their reliability and performance.
11. Communication Protocols:
Discuss communication channels and protocols. Ensure there’s a clear line of communication for updates, reporting, and addressing concerns.
12. Cost Structure:
Request a detailed breakdown of costs for stormwater maintenance services. Discuss contract terms, payment schedules, and any potential additional fees.
13. Training and Support:
Inquire about the training they provide to your staff and the ongoing support they offer. This ensures a smooth collaboration between your facility and the maintenance company.
14. Safety Practices:
Discuss the company’s safety practices and protocols during maintenance activities. Safety should be a top priority for both parties.
15. Contract Review and Legal Consultation:
Carefully review the proposed contract terms. If needed, consult with legal professionals to ensure you understand all aspects before entering into an agreement.
By covering these aspects in your initial meeting, you can gather comprehensive information to make an informed decision when selecting a stormwater maintenance and inspection company for your facility as well as harmonize expectations.